At Agroking Uganda Limited, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

We accept returns and exchanges for the following circumstances:

• Products that are damaged or defective upon delivery.
• Products that do not match the description or specifications provided at the time of purchase.
• Wrong items delivered due to an error on our part.

To be eligible for a return, the following conditions must be met:

• The product must be in its original packaging and in the same condition as when received.
• The product must be returned within 7 days of the delivery date.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods such as food items (including maize flour, maize bran, etc.).
• Products that have been used or tampered with after delivery.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Refund Process

If you are eligible for a refund, the following process will be followed:

1. Return Request: Contact our customer service team at [Insert Contact Information] within 7 days of receiving the product. Provide your order details, reason for return, and proof of purchase.
2. Return Approval: Once your return request is received and reviewed, we will notify you of the approval or rejection of your request.
3. Return Shipment: If approved, we will provide instructions for returning the product to our warehouse. Please ensure the product is securely packed to avoid damage during shipping.
4. Refund Issuance: Once we receive and inspect the returned item, we will notify you of the status of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within [Insert Time Period] days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Insert Contact Information].

5. Late or Missing Refunds

If you haven’t received a refund after the expected time:

• First, check your bank account again.
• Then contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Information].

6. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., defective product or wrong item). If you receive a refund, the cost of return shipping may be deducted from your refund.