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Shipping Policy

SHIPPING RATES & GUIDELINES

Domestic Shipping: We ship in the contiguous republic of Uganda.

International Shipping: We not only ship in the contiguous east Africa member countries but We also do ship internationally.

Shipping Rates: Shipping rates are calculated by order weight and shipping destination. To view estimated shipping rates on your order, add your items to the cart, view the full shopping cart, then enter your shipping destination zip code in the Calculate Shipping section.

In-Store Pickup: Items ordered for In-Store Pickup have FREE shipping.

Hazardous Material: Agroking Uganda Ltd also handles the shipping of products considered to be hazardous material. Many of these products are available on agrokinguganda.com for FREE In-Store Pickup.

Violation of Guidelines: Any orders that fall outside of our shipping guidelines will be cancelled and refunded upon review. You will be notified by email of the cancellation.

Shipping Packaging: Although most of our orders ship in plain brown boxes some of our merchandise will ship in its original manufacturer’s packaging. Please keep this in mind when ordering gifts. If you have special shipping instructions you would like us to follow please note them in the order notes or special request section on Request for Quotation form of your order when you check out. 

ORDER FULFILLMENT TIME

Online Only-Not Available in Store Items: Please note that these items have an automatic 7-52 business day shipping time frame regardless of the shipping option you chose. They will be shipped via various grounds.

Agrokinguganda.com Orders Shipping to You: In most cases orders shipping to you that are placed before 12 PM Central will be processed that day and typically shipped out within 7-52 business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within 7-52 business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances. Note: Orders will not be processed on Holidays or weekends.

agrokinguganda.com In-Store Pickup Orders: If the store location selected is listed as "In Stock" then your order will typically be ready for pickup within 24 hours (excluding weekends and holidays). If the store location selected is listed as "Pickup in 5-7 days" then your order will typically be ready for pickup within 5-7 days. You will be notified via email when your order is ready for pick up.

SHIPPING METHODS

Small Package Shipping Options: Our website is currently integrated with shipping calculator to give you a shipping cost automatically. We will be adding more options in the future.

Shipping Method Changes: As a courtesy to you, we reserve the right to upgrade the shipping method that you requested in your order if it allows you to receive your package sooner.

SHIPPING RISK OF LOSS

The risk of loss and title for any item purchased from agrokinguganda.com passes to you upon our delivery of the item to the carrier like DHL, TNT, UPS, Maersk etc. agrokinguganda.com is not responsible or liable for any damage arising in shipment. Any damage claims on merchandise damaged in shipping is to be dealt with by the carrier company within 24 hours of receiving the merchandise. Please call if your package is damaged so that agrokinguganda.com can assist you.

IN-STORE PICKUP

Agroking Uganda Ltd offers free In-Store Pickup for most online orders. Items in stock at your chosen pickup location will typically be ready for pickup within 72 hours (excluding weekends and holidays).  Items not in stock at your chosen pickup location will typically be available for pickup within 7 to 52 days. If you need assistance with placing your order or have any questions please call us at 0394819352.  To place an In-Store Pickup order follow these instructions:

Items eligible for In-Store Pickup will have an "In-Store Pickup" button on the product detail page.

During checkout, you will be allowed to choose your pickup location based on available inventory.

If the store location selected is listed as "In Stock" then your order will typically be ready for pickup within 72 hours (excluding weekends and holidays).  If the store location selected is listed as "Pickup in 7-52 days" then your order will typically be ready for pickup within 7-52 days.

In-Store Pickup orders need to be pre-paid online or offline.

We will send you a confirmation email when your order is ready for pickup.

The person listed in the billing information on the order is the only person who can pick up the order at the store.  Please remember to come with a copy of the order confirmation or pickup notification email and a valid national ID when picking up your order.

 

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We import from

  USA
  China
  Japan
  India
  Italy
  Turkey
  UAE
  UK

We export to

  Uganda
  Kenya
  Tanzania
  Rwanda
  Burundi
  Southern Sudan
Accepted Currencies
Tanzania Shillings  Kenya Shillings Uganda Shillings US Dollars Rwanda Francs
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