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Return Policy

Here at Agroking Uganda Ltd we believe and strive to please our customers with 100% after sales service thus we always do our best to take care of our valuable customers.

All goods whatsoever (excluding turf and certain decorative aggregates) purchased by the customer can be returned within 3 working days from the date and time of delivery or purchase date and time whichever is latest and the customer will be refunded 85% of the total amount and 15% for restocking on confirmation that the goods are in the same conditions as when delivered or taken from our premises.

If correction is required, the customer will be liable for the additional correction costs and any labor or technical costs that may be incurred during correction involved herein. Agroking Uganda ltd will aim to rectify any returns within 3 working days of notification and return wherever possible but will not accept any liability for delay beyond its control.

Unopened and unused products may be returned to us within 3 working days from the original purchase date and time or the delivery date and time whichever is latest with our authorization and a refund of the purchase price of the products less a 15% of the purchase amount for  restocking fee will be issued when the product is received. Shipping or delivery costs will not be refunded and the cost to return the items to Agroking Uganda Ltd will not be reimbursed for Non-freight delivery.

“because the actual shelf life of products will vary depending on the conditions in which they are stored, Agroking Uganda ltd does not guarantee the longevity of the products and will not replace or refund any product that has an original purchase date of more than 3 working days that’s to say  we do not accept returns of opened or unopened products after 3 working days”

Our 3 working days money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or less 15% of the total purchase amount for restocking fee and the 85% refunded upon receiving the opened product because Agroking Uganda Ltd does not resell returned products as new items even when in its original condition however strictly no return or non-refundable on special orders and all food stuff commodities after delivery unless goods are defective in 3 working days under the confirmation from our inspector and an exchange will be issued out to you and Agroking Uganda Ltd will cover the cost of shipping or delivering new or replacement product/ goods back to you.

Agroking Uganda Ltd makes returns further easy as possible in the way that all product returns require a return merchandise authorization number (RMAN) before an exchange or a refund will be issued. our team will contact you within 24 hours after your notification to us of a product return in order to confirm the RMAN as applicable in our system.

Freight delivery cancellations - customers cancelling an in-transit shipment (when the shipping carrier already has possession of a customer shipment products or goods), customer is solely responsible for all shipping charges incurred by the shipping carrier. Note: including all shipping carrier charges & return charges to be deducted from paid commitment free or else If you have any questions or concerns prior to or even after placing your order, please call us at +256 0394819352 or +256 0200902126 with any & all questions about shipping or delivery requirements.

if your product fails in the remainder of the warranty period, the manufacturer's/supplier’s warranty policy will prevail. Just fill out the contact us form on our web site and send us a notification to take immediate response with the manufacturer/supplier. Agroking Uganda Ltd will make every effort to replace the defective unit with an immediate replacement upon verification of defect for all goods or products.

Special order items - are items that Agroking Uganda Ltd does not have in its electronic shop but has the purchasing power to source directly from the manufacturers (or a 100% manufacturer-authorized supplier/distributor). Please note: all special-order items are not eligible for a refund or replacement unless they are damaged in shipping or delivery. Exceptions may be made if an item is deemed to be defective by the manufacturer (or a manufacturer authorized supplier/distributor). Agroking Uganda Ltd will always assist in this process as we are our customer's representative when choosing Agroking Uganda Ltd to obtain a special-order item. Please note: upon purchase of a special-order item, Agroking Uganda Ltd will regularly call or email customers to advise if a particular item has recently been assigned to a "special order" classification.

Price changes - if you order for a product with a commitment fee paid at Agroking Uganda Ltd and Agroking Uganda Ltd acknowledges prevailing price fluctuations and we effect price change after you had placed your order with a commitment fee, where the prices have been reduced, you can get a refund of the price difference secondly when the price is increased after you had placed your order, you will still get your product at the old price however where prices increase or reduce before paying the commitment fee, your quotation will be revoked immediately and issued another one with the current price changes especially for foodstuff commodities are at a higher attention.

Damaged in shipping - it rarely happens, but once in a while product are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, Packages must be opened within 72 hours after they are received to be inspected for any damage, and Agroking Uganda Ltd must receive notice of the damage to report the claim and get you a refund and/or replacement. Agroking Uganda Ltd cannot promise any refunds or replacements if this is not done within 72 hours.

International orders – Agroking Uganda Ltd does shipping internationally to most countries. Free shipping/cargo transport deliveries of items only apply locally in Uganda and the other countries shipping is available however those that want to make pick-ups from the different Agroking Uganda ltd locations is also free of charge and Keep in mind each country has a different way of assigning duties to inbound packages from other countries.

We want you to be 100% happy with your purchase from our electronic shop, and offer a 3-day returns guarantee for all our products. If you wish to return an unwanted product, then you may do so at your own cost within 3 days and 15% less of the total cost and refunded 85% of the total cost. All returned products must be in mint, re-saleable condition and in the original packaging.

The easiest way to return an unwanted product is to use a pre-paid collect-plus returns method for just 5% of the total amount of the product nonrefundable and in case you don’t want that product after 3 days and beyond Agroking Uganda Ltd will always help you to find the potential buyer for free by the time you want to sell off your unwanted goods.
To complete your return, we require a receipt or proof of purchase and Please do not send your purchase back to the manufacturer. if you haven’t received a refund yet, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@This email address is being protected from spambots. You need JavaScript enabled to view it. and depending on where you live, the time it may take for your exchanged product to reach you, may vary.

other nonrefundable item conditions.

1.  Items which have been used for more than three days or installed products thereafter.

2.  Products that have been tampered with or a missing serial number/ return merchandise authorization number (RMAN).

3.  Products with missing labels or accessories.

4.  Digital products.

5.  Perishable products.

Important Notes:

1.  If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the proof of purchase and then upload Pictures, images or photos and a video if possible, may be taken and sent to us.

2.  If you received a damaged item then you will have to inform Agroking Uganda Ltd so that we contact the shipping company within 3 days after delivery.

3.  Please make sure that all returned items are packed securely to prevent any loss or damage during transit.

Governing Law:

these terms shall be governed by and constructed in accordance with the laws of Uganda without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts.

Thanks Management.


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